SyncMail

DATA CONTROL

Remove SyncMail data

This page explains the separate places where SyncMail-related information can exist. These steps do not require sending your mailbox password to Support.

Remove an account from one device

  1. Open SyncMail Settings.
  2. Select the email account.
  3. Choose Remove account and confirm.

This clears that account's saved credentials and offline mail copies from the device. Mail on the provider's server remains available to other mail apps and webmail.

Remove Fast notification data

Turn off Fast notifications in SyncMail's Background mail settings. SyncMail removes that phone's push registration, closes its hosted Inbox watchers, and deletes their encrypted connection profiles. Removing an email account or deleting the SyncMail license account also removes the related hosted notification records.

Remove provider-held mail and SyncMail records

Delete messages and drafts through SyncMail or your provider's webmail, then empty the provider's Trash if you want them removed under the provider's normal deletion policy. Removing an account from SyncMail does not automatically remove encrypted SyncMail settings records stored in that mailbox. Support can identify the private SyncMail folder and explain how to remove it through provider webmail without asking for your password.

Delete your SyncMail license account

  1. Open SyncMail Settings.
  2. Select SyncMail license account.
  3. Enter the email used for your trial or purchase verification and request a code.
  4. Enter the emailed code, review the consequences, and confirm deletion.

This removes the SyncMail license, trial history including its start and end date, protected purchase link, device activations, and pending verification records. No separate trial-eligibility record is retained after verified deletion. The confirming device clears its saved access. Other activated Windows and Android copies stop renewing, but can retain temporary offline access until their saved license expires: no later than the fixed trial end date for a trial, or currently no more than 30 days for a purchase. It does not delete mail held by your email provider or the purchase record held by Google.

Signing out or reinstalling is different from deleting your license account. It does not remove the server's trial record or restart the 14 days.

Request deletion without the app

Email support@fullscopepos.com from the address used for SyncMail trial or purchase verification. Use the subject “SyncMail license account deletion.” Do not include your mailbox password or purchase token. Support will verify the request and remove the eligible SyncMail license-service records.

Remove all local app data

After removing accounts, uninstall SyncMail to ask Windows or Android to remove the remaining application data. Operating-system backups can follow separate retention rules controlled by the device owner or platform provider.

Need help?

Contact support@fullscopepos.com. Never send a password, recovery key, private message, or attachment.